Food delivery service DoorDash has been under fire over revelations that customers' tips were going to DoorDash itself, not to the delivery partners actually bringing users their burritos and kung pao chicken — effectively subsiding Dashers' pay instead of adding to it, as tippers intended.
Now they've revealed a new tip structure, promising every tipped dollar will go straight into Dashers' pockets, on top of their guaranteed base rate and bonuses. The new model is currently being tested and will roll out to all Dashers over the next month.
While the existing scheme wasn't a secret, in July a New York Times reporter spent 27 hours as a Dasher and explained the structure in plain detail: Read more...
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