If you're a customer service rep sick of dealing with an endless inbox of complaints to sift through, you might finally have some relief on deck. The complaints will still likely be endless, but Salesforce is rolling out some new AI tools for its third-party developers to help make its customer relationship management (CRM) platform even smarter and identify PR fires to put out before they have the chance to start.
The new tools, which harness Salesforce's in-house AI, Einstein, will give developers the ability to add features like natural language processing and image recognition to their apps for the CRM service. There are three new services available: Einstein Sentiment, Einstein Intent, and Einstein Object Detection. Read more...
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