We rarely go to the bank anymore. Our main interaction with these money-tending edifices is through the tiny money-spitting mouths of ATMs. But we miss the human interaction.
It's unlikely we'll ever get that same-level of human-banker contact back, but at least Capital One is giving us a banking chat bot, the first, they claim, SMS-based one in the U.S.
And it can speak emoji.
The bank unveiled its new mobile technology, called Eno, at SXSW in Austin, Texas, on Friday. And yes, “Eno” is “One” spelled backwards. Clever bird, that Capital One.
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